Kids Explore Robotics – Return & Cancellation Policy

At Kids Explore Robotics, we’re committed to providing a fun, educational, and dependable experience for all of our students. We understand that plans can change, so we’ve outlined our return and cancellation policies clearly below for Camps, Weekly Classes, and Robotics Kits with Video Classes.

CAMP CANCELLATION & RESCHEDULE POLICY

  • Full Refund Policy:
    You may cancel your camp registration for a full refund if you notify us at least 30 days prior to the camp start date.

  • Within 30 Days of Camp:
    If you need to cancel within 30 days of the camp start date, no refund will be issued under any circumstances. However, we are happy to provide you with full credit that can be used toward any of our offerings — including future camps, weekly classes, or robotics kits with video lessons — any time within the next 12 months.

  • Camp Reschedule by Kids Explore Robotics:
    We strive to run all camps as scheduled based on the dates, times, and locations published at the time of purchase. However, in rare cases, we may need to cancel or reschedule a camp session due to unforeseen circumstances beyond our control, such as:

    • Emergencies involving our team

    • Low enrollment

    • Venue-related issues

    In such cases, we will provide you with a minimum of 14 days’ notice and issue a full refund if we are unable to find an alternative that works for you.

3-MONTH COURSE (WEEKLY 1-HOUR CLASSES) – CANCELLATION & CREDIT POLICY

  • Full Refund Policy:
    You may cancel your registration for a full refund if you notify us at least 30 days prior to the course start date.

  • Within 30 Days of Start Date:
    If you cancel within 30 days of the course start date, no refund will be issued under any circumstances. However, we are happy to provide you with full credit that can be used toward any of our offerings — including future camps, weekly classes, or robotics kits with video lessons — any time within the next 12 months.

  • After Classes Begin:
    If your child is unable to continue after the course has started, you may request full credit for the unused portion of the program within the first two weeks of classes. This credit can be applied toward any of our products or services within 12 months.
    ➤ After two weeks of class sessions, no credit or refund will be issued.

ROBOTICS KITS – RETURN POLICY

  • Unopened Kits:
    Unused and unopened kits may be returned within 14 days of delivery for a partial refund, minus shipping costs and a 25% restocking fee.

  • Opened Kits or Accessed Video Classes:
    Due to the nature of our educational content and kit materials, we cannot offer refunds once a kit has been opened or video lessons accessed. However, if your kit arrives with missing or damaged parts, please reach out — we’ll make it right!

QUESTIONS OR NEED TO REQUEST A CANCELLATION/RESCHEDULE?

Please email us at KidsExploreRobotics@gmail.com with your order details and the reason for cancellation or reschedule. We’re always here to help and ensure your experience with Kids Explore Robotics is smooth, transparent, and supportive.